Introduction

By reading this notice you agree to be bound by the following terms and conditions. Please read them carefully. Your usage of the notice indicates your acceptance and understanding of these terms and conditions. If you purchase or seek service from SKY-SWIFT LIMITED, it indicates your acceptance & understanding of these terms and conditions.

DISCLAIMER FOR PRODUCTS SOLD

Except as expressly stated herein, SKY-SWIFT LIMITED makes no representations or warranties, either express or implied, of any kind with respect to products sold. In no event shall SKY-SWIFT LIMITED its Directors, Employees and Representatives be liable for direct, indirect, consequential or punitive damages related to the products and services sold.

ABOUT SERVICE DELIVERY

Private Jet Hiring Services: We  offer private jet hiring services to individuals and businesses who require personalized air travel. Our fleet of private jets is meticulously maintained and equipped with modern amenities to provide a comfortable and luxurious travel experience. Our team of professionals is committed to delivering exceptional customer service, ensuring that every client’s travel needs are met with the utmost attention to detail

Air Freight Logistics: Our value-added Air Freight Forwarding services are managed by experienced routing specialists who will ask you when your shipment needs to arrive, and then tailor the air logistics service accordingly.

Ocean Freight Logistics: We have strong working relationships with the largest ocean carriers in the world, which enables us to offer flexible routing and multiple ocean transportation options for both part container (LCL) and full container (FCL) movements.

Customs Clearance: The cornerstones of our 24/7 quality support include the development of a Client Import Policy and Procedures manual, classification/valuation assistance, online tracking, an image processing system and access to our Global communications services

Furnished Apartments Services: We are proud to offer luxury furnished apartments that are tailored to meet the needs of our clients and tourists. Our accommodations are carefully selected to ensure they meet the highest standards of quality, comfort, and style. We provide a range of luxurious villas, fully furnished apartments, and top-notch hotels in various locations worldwide.

ABOUT PAYMENT & PAYMENT METHODS

All prices displayed on the items are in Kenya Shillings or United states dollars (USD) and are inclusive of  VAT.

We accept all Visa & MasterCard credit cards. To protect your security and to prevent credit card fraud where possible, we reserve the right for proof of Identity on ALL purchases.

We also accept payment via Cheque and Banker’s Draft but deliveries will only be made once the Cheque or Banker’s Draft clears from the bank within 5 working days.

All Cheques or Bankers Draft must be made out in the name SKY-SWIFT LIMITED

We accept Mobile payments from local mobile providers ,To protect your security and to prevent mobile fraud where possible, we have provided unique paybill numbers for each business outlet to receive payments. We reserve the right for proof of Identity on ALL purchases.

Payment in full (including finalization of any lay-by arrangements) is required prior to extending service and payment after service delivery cannot be accepted.

For all logistics service, where delivery address and billing address are different, or to enable us to carry out necessary security checks, you must provide proofs of address.

ABOUT REFUNDS & RETURNS

If there is discrepancy about images displayed for the accommodation and the actual accommodation, please report within 2 hours of check in and we will arrange a change of accommodation or refund if no recourse is received  and a credit voucher for the similar value will be issued. However this will not apply to the extent that has exceeded this time limit and occupancy had been exercised.

Where cancellation of accommodation service is received 24 hours before occupancy 80% of the booking fee will be refunded. The Client should fill a refund form downloadable from SKY-SWIFT LIMITED website and submit to below address.

The refund will be processed within three working days from the date of receipt.

Address:

If there is a fault or damage to the cargo delivered please call the company logistics department within 24 hours and we will arrange inspection of the fault or damage, if the fault or damage is within the normal wear and tear of transportation then the logistics  department will submit a wear and tear exclusion for lodgment to the insurance company for payment in favor of the client. However, this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or factors beyond the logistics control.

Cancellations must be advised directly to the logistics department no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. Cancellations are subject to 20% deduction from the deposit amount of the order. Delivery /Freight charges will not be refunded if we attempted to deliver goods.

Clients are encouraged to carry out thorough research before making the decision of purchase as we don’t normally give refunds if you simply change your mind or make the wrong decision. Exchanges and refunds can be given where goods/service are faulty and cannot be replaced or rectified, wrongly described or different from the sample shown to you or don’t do what they are supposed to.

BOOKINGS

Services purchased will not be reserved until a minimum of 50% of the value of the invoice has been paid.

For goods for logistics the maximum storage time in our warehouse is not more than 14 days as delays in paying for delivery by you results in us incurring additional storage and insurance costs.

In the event that you fail to make full payment 48hrs to delivery after notification by us, we will charge you for those costs at a rate of USD. 1,000/= per day per order.

WHY YOUR CONTACT DETAILS ARE IMPORTANT!

We want to make sure you receive your service as soon as possible. Please be sure to provide your exact email address and telephone number. Incorrect information may cause a delay in processing your purchases.

Please note the Sales Staff name and the date of orders placed / purchase for any future query.

PRODUCT AND SERVICE AVAILABILITY

All products and service are subject to products and service availability.

THE IMAGES

SKY-SWIFT LIMITED has taken all caution to ensure the images of good and services displayed on the website are near to the real service provided. The images and the real item may slight vary as maintenance is done however will not compromise the quality of service.

PRICING POLICY

We have a competitive pricing policy on our products and service.

CUSTOMER SERVICE

In the event that you wish to discuss your purchase, please call us on +254 733 555 576(Booking)/

+254 733 555 504(Main Office)

Customer Service Department, SKY-SWIFT LIMITED., P.O. Box   49993 00100 , Nairobi, Kenya.

Alternatively, you can also e-mail to us: info@sky-swift.com     

In all cases remedies offered by us shall not affect your statutory rights or our statutory responsibilities.

E&OE